Case managers praised for their response to Covid-19 pandemic
Case managers have won praise for the way in which they have responded to the Covid-19 pandemic.
New research by Calvert Reconnections and Exchange Chambers found that 81% of claimant personal injury solicitors believe case managers have risen to the challenges presented by the pandemic.
Solicitors credited case managers for “adapting to an unprecedented situation”, “transitioning to remote working”, “developing bespoke solutions”, “ensuring rehabilitation continued seamlessly” and “facilitating remote rehabilitation”.
Commenting on the research, Bill Braithwaite QC, Head of Exchange Chambers and a Trustee at the Lake District Calvert Trust said:
“This research is well-deserved recognition for the vital role case managers have played during the Covid-19 pandemic. They’ve worked proactively and innovatively to ensure the most effective outcome for their clients.”
Calling for ever closer working relationships between lawyers and case managers, Bill added:
“I’ve always thought that a good case manager was the key to a successful outcome for the injured person, the family, and the compensation claim.
“If you appoint a good case manager early, and that person has the ability to get to know the family, gain their trust and confidence, and help to manage the stormy voyage through recovery and rehabilitation, that person will be an invaluable contact point for the solicitor, frequently helping him or her to avoid disturbing and distressing the family.
“So much of the litigation is bound up with the injured person and the family, and the plan for life.
“Further developing the relationship between the two professions would inevitably improve standards all round.”
Said Heather Batey, neuro OT, managing director of reach and Trustee at The Lake District Calvert Trust:
“Over the past 12 months, the health and well-being of many TBI patients has been in the hands of case managers who have been supporting their patients and sourcing services as required while being the ‘go to’ point for families. Throughout the pandemic it has been a difficult role to navigate, but by using their clinical reasoning skills and thinking ‘outside the box’ in such extraordinary circumstances, they have successfully ensured that treatment has progressed, generally remotely. They’ve also supported their patients’ mental health, which has been paramount.
“Case managers have also been excellent in sourcing iPads, laptops and smart phones for their patients, which has enabled rehabilitation to progress successfully. I totally agree that a good case manager is key to ensuring a successful outcome for a TBI client and their family. I work with case managers and with almost every patient we have seen excellent practice, great communication and holistic problem-solving skills coming to the fore.”
Jackie Dean, Clinical Director at N-Able Services also welcomed the findings. She commented:
“It is my experience that case managers have advocated for their clients, have ensured that services have continued, both remotely and in person where required, and with appropriate PPE. Risk assessments have been conducted and, as is the strength of case management, problem solving has taken place around staffing, mental capacity and continuation of therapy in the community.”
Ground-breaking neurorehabilitation centre Calvert Reconnections will open its doors on Monday 21 June 2021 – bringing an exciting new dimension to brain injury rehabilitation in the UK.
Calvert Reconnections, located on the outskirts of Keswick in the Lake District, has developed the UK’s first residential brain injury rehabilitation programme combining traditional clinical therapies with physical activity in the outdoors.
The centre is a beautifully adapted grade II listed building, providing real-life rehabilitation in a real-life setting.
For further information, please go to www.calvertreconnections.org.uk